New joint IT & Digital Service Desk from 1st June 2023
What is occurring?
We are bringing a new joint service desk to you for all your IT & Digital needs.
Does this affect me?
Yes: The separate help desk systems are closing 31st May 2023 so please contact IT & Digital team via the new portal or email address. Please read and follow the instructions below.
What are we doing?
We are launching a new Joint Service Desk for IT & Digital, so all Officers from Brentwood and Rochford have just one place to report incidents or send service requests.
Why are we doing this?
There is a lot of change happening at present and we all want to continue to provide our excellent service to residents. Technology is a key part of our working lives, when it works it’s great, when it doesn’t it can cause all sorts of issues for us. To help support Officers not only in service delivery but also well-being we are creating ONE place to send issues, ask for help, request content changes and small developments.
When are we doing this?
The new Joint Service Desk will launch on the 1st June 2023, next week we will be sending out details on how to log incidents and service requests via our new service desk portal or via an email address. Don’t worry any existing tickets on BBC’s and RDC’s help desks will be carried over.
Part of our – “simplify, standardise and empower” initiative
Do I need to do anything?
From the 1st June 2023 you can log all your IT & Digital requests in one place.
Our new portal is address is : https://servicedesk.oneteam.info
This will be come the best place to log tickets as we will be expanding this over the coming weeks and months to intuitively help you when logging tickets and also provide fast and up today instructions to help solve issue quickly and easily.
Our email address is : service.desk@oneteam.info
When emailing it is very important to add as much information as you can - this will help speed up us helping you resolve any issues.
Once a ticket has been registered on our system, you’ll be able to see your personalised updates on the portal and you can have email conversations using your ticket information straight into the system.
The best way for you to get a fast and prompt service is to use the portal or respond to the service desk emails – not directly to a team member as their main focus will always be the tickets on the system and requests directly to a team member can easily get lost in busy inboxes or missed if they are away – where the service desk is monitored and will always flow requests to the right person to get the job done.
We thank you for assisting in this process.
Who do I contact for further information?
Please contact the OneTeam IT & Digital Service desk at https://servicedesk.oneteam.info or via email service.desk@oneteam.info